Administration staff are often the lifeblood of a successful organisation. Unfortunately all too often they are overlooked when it comes to training and development. By being able to increase their personal effectiveness and the productivity along with the work smarts of your admin staff you can dramatically improve how things get done and how efficiently they work within your organisation. The Excellent Administrative Assistant is a one-day program designed to give your admin people a boost in their performance and productivity. Over the course of the day they learned how to manage their time, interact with customers, increase their emotional intelligence, deal with difficult people as well as become more effective to their teams and departments.